Shipping policy

All orders are processed within 10–17 business days after payment is confirmed. Business days are Monday through Friday, excluding US federal holidays.

Please note that orders placed on weekends or public holidays will begin processing on the next available business day. During peak seasons or promotional periods, processing times may be slightly longer. We will notify you by email if there is a significant delay with your order.

Once your order has shipped, you will receive a shipping confirmation email with a USPS tracking number so you can monitor your delivery.

Axis Athletics ships to most countries worldwide via USPS international services. Shipping rates and delivery estimates are calculated at checkout based on destination country, package weight, and dimensions.

International delivery timeframes are estimates and may vary depending on destination country customs processing times. Axis Athletics is not responsible for delays due to customs inspections or local postal services.

International orders may be subject to import duties, taxes, and customs fees imposed by your country's government. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost at checkout.

Axis Athletics has no control over customs charges and cannot predict what they may be. We recommend contacting your local customs office for more information before placing an international order.

Axis Athletics is required by law to declare the full value of all international shipments on customs forms. We are unable to mark orders as 'gifts' or declare a lower value to reduce customs fees.

We are currently unable to ship to countries subject to US trade sanctions or export restrictions. If your country is not available at checkout, unfortunately we cannot fulfill your order at this time.

Please ensure your shipping address is complete and accurate before submitting your order. Axis Athletics is not responsible for orders shipped to an incorrect address provided by the customer.

If you need to change your shipping address after placing an order, please contact us immediately at axis.athletics01@gmail.com. We will do our best to accommodate address changes, but cannot guarantee them once an order has been processed or shipped.

We are unable to redirect packages that are already in transit.

If your tracking information shows your package as delivered but you have not received it, please:

•       Check around your delivery location, including with neighbors or building management

•       Wait 24–48 hours, as USPS sometimes marks packages as delivered before they arrive

•       Contact your local USPS post office with your tracking number

•       Contact us at axis.athletics01@gmail.com if the package is still not found after 48 hours

Axis Athletics will work with you and USPS to investigate lost packages. However, we are not liable for packages confirmed as delivered by USPS.

Axis Athletics is not responsible for packages that are stolen after delivery. We recommend shipping to a secure location or requiring a signature upon delivery if you are concerned about package theft.